“5 W’s & H” of Negotiation Skills & Conflict Management
1. Cognitive heuristics that lead to poor Negotiation decisions
2. Identify a range of Negotiation strategies
3. Consequences of only using a single strategy across different contexts
4. Phases of a Negotiation
5. Application of skills and strategies on common workplace scenarios
6. Origins of human conflict
7. General framework for analyzing and resolving conflict
8.Common Communication Skills & application
9. Bridge the gap between ‘knowing’ and ‘doing’
